Refund policy

We want you to be satisfied with your purchase from BROKE.

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, the item must be unused, unworn, unwashed, and in the same condition in which it was received. All original tags and packaging must remain attached and intact.

Items that show signs of wear, washing, perfume, stains, damage, alteration, or misuse will not be accepted.

Size Exchanges

If you ordered the wrong size, you may request an exchange within 7 days of delivery, subject to stock availability.

For size exchanges or change-of-mind returns, the customer is responsible for the return shipping cost and any additional delivery charges.

If the requested size is unavailable, we may offer another available product, store credit, or a refund where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos showing the issue.

If the mistake is confirmed to be from BROKE, we will arrange a replacement, exchange, or refund and will cover the reasonable return shipping cost.

Refunds

No refund

Non-Returnable Items

Products marked as Final Sale cannot be returned or exchanged unless they arrive damaged or incorrect.

BROKE reserves the right to reject a return if the item does not meet the conditions stated above.

To request a return or exchange, contact:

Email: [EMAIL]